TOD – Strategies unravel as each department’s plan drifts apart from the other departments’ plans.
Some observers treat digital transformation as an end [...]
For technology companies, customers (and prospects) have two [...]
If someone asks what your company does, do [...]
Subscription-based companies focus on churn rates. Ask any [...]
#CS #outcomeleaders #outcomes #customercentric #CSM #incomefromoutcomes
#CS #outcomeleaders #outcomes #customercentric #CSM #incomefromoutcomes