Helping Technology Vendors Create Passionate Customers
You Create Passionate Customers When You Help Them Achieve a Business Outcome They Care About
We Help You Develop an Outcome Program.
What we do
We provide a framework, education, workshops and consulting. We’ll take you through a four-step program to develop an outcome program tailored to your business.
An outcome program will help you
PROTECT AND GROW REVENUE, PARTICULARLY RECURRING REVENUE
DIFFERENTIATE – LOOK DIFFERENT AND BETTER THAN YOUR COMPETITION
GENERATE NEW SOURCES OF REVENUE
How We Help You
We Provide a Four-Step Program
Step 2 – Learn the Fundamentals of Outcome-based Customer Success
Subscribe to the online tuition. Have key people watch the videos, do the exercises, use the calculator.
Step 3 – Develop a Plan for Your Outcome Pilot
We recommend you run a pilot of Outcome-based Customer Success. We offer workshops to assist you in developing an Outcome plan tailored to your business.
Step 4 – Prepare for and Run Your Pilot
In Step 3, you developed a plan for the pilot. In this step, you’ll build your capability to execute your plan. You may not need any assistance from us in this step. However, we do offer training to assist if you require.
How to Engage
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- STEP 1 – Why Outcomes?
Have key people do the Free online tuition. Two short videos and a self-assessment exercise.
Objective – gain interest in exploring Outcome-based Customer Success.
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- STEP 2 – How Outcome-based Customer Success Works
Subscribe to the online tuition. Have key people watch the videos, do the exercises, use the calculator.
Objective – educate on the concepts of Outcome-based Customer Success.
Subscription price USD490 per company per annum which includes membership of Outcome Leaders Club.
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- STEP 3 – Outcomes Workshop
We’ll provide more detailed education then take you through a two-day workshop.
Objective – you’ll see how Outcome-based Customer Success would be applied in your business.
Price – USD6900.
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- STEP 4 – Execution Planning
We’ll facilitate a planning process.
Objective – build a plan for the staged rollout of a program.
Outcome Leaders Club
This is a club for people around the world who
- Believe vendors should make customer outcomes their central focus
- Are leading or interested in leading an outcome program in their company (that’s where the name of the club comes from – the members will be the Outcome Leaders)
- Want to benefit from other people’s experience and knowledge
- Ideally, are willing to contribute to the club
Our Founder
OUTCOME FOCUSED
COMPANIES
BOOKS
The Outcome Generation provides the foundation for Outcome-based Customer Success.
The Outcome Generation provides the foundation for Outcome-based Customer Success.
How to use outcomes to drive the internal operations of a business.
BEND GROWTH
For planning new products and services, we use the BEND Growth framework. You’ll develop lots of new ideas, including ways of disrupting your market. You’ll then prioritize the ideas and develop a practical action plan.
+61 1300-859791
pjh@outcomeleaders.com
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