TESTIMONIALS
Toby Martin, CEO, Extensis
Paul has changed the way Extensis does business, not only with the model but with his deft touch at training and making the concepts come to life. What started in Customer Success has grown and taken root in Marketing and Development and elsewhere. Focusing on the Customer Outcome is the only way we have been able to move beyond our past and innovate for our future.
Chris Walz, Vice President Sales and Marketing, Routesmart
We’ve now done workshops with Outcome Leaders in two parts of our business. On both occasions, we developed a clear understanding of what success looks like for our customers. We identified the business outcomes the customers need us to help them achieve. And we’re using this insight to engage more effectively with our customers.
Ramesh Kaza, Vice President of Customer Success, RedSeal
We’ve used the outcome structure for some time now. We’ve found the concept of Contributing Outcomes to be extremely useful. It’s helped us break what our customers need into clearer, more manageable focus areas. We use this structure to drive our expansion and new logo revenue.
Ziv Peled, Chief Customer Officer, Appsflyer
With the help of Outcome Leaders, we focused and sharpened the core business outcomes we help customers achieve. This gives our customer-facing teams and our customers a shared language. Enabling those business outcomes for customers contributes to our revenue growth strategy.
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NEWSLETTER
