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Helping Technology Vendors Create Passionate Customers

You Create Passionate Customers When You Help Them Achieve a Business Outcome They Care About

We Help You Develop an Outcome Program.

What we do

We provide a framework, education, workshops and consulting. We’ll take you through a four-step program to develop an outcome program tailored to your business.

An outcome program will help you

PROTECT AND GROW REVENUE, PARTICULARLY RECURRING REVENUE

DIFFERENTIATE – LOOK DIFFERENT AND BETTER THAN YOUR COMPETITION

GENERATE NEW SOURCES OF REVENUE

How We Help You

We Provide a Four-Step Program

Step 1 –Understand the Benefits of an Outcome Approach

Help key people understand why they should adopt an outcome approach

Watch two short videos

Click Here to Watch Video 1
Click Here to Watch Video 2


Step 2 – Learn the Fundamentals of Outcome-based Customer Success

Subscribe to the online tuition. Have key people watch the videos, do the exercises, use the calculator.

Step 3 – Develop a Plan for Your Outcome Pilot

We recommend you run a pilot of Outcome-based Customer Success. We offer workshops to assist you in developing an Outcome plan tailored to your business.

Step 4 – Prepare for and Run Your Pilot

In Step 3, you developed a plan for the pilot. In this step, you’ll build your capability to execute your plan. You may not need any assistance from us in this step. However, we do offer training to assist if you require.

How to Engage

  •  - STEP 1 – Why Outcomes?

    Have key people do the Free online tuition. Two short videos and a self-assessment exercise.

    Objective – gain interest in exploring Outcome-based Customer Success.

  •  - STEP 2 – How Outcome-based Customer Success Works

    Subscribe to the online tuition. Have key people watch the videos, do the exercises, use the calculator.

    Objective – educate on the concepts of Outcome-based Customer Success.

    Subscription price USD490 per company per annum which includes membership of Outcome Leaders Club.

  •  - STEP 3 – Outcomes Workshop

    We’ll provide more detailed education then take you through a two-day workshop.

    Objective – you’ll see how Outcome-based Customer Success would be applied in your business.

    Price – USD6900.

  •  - STEP 4 – Execution Planning

    We’ll facilitate a planning process.

    Objective – build a plan for the staged rollout of a program.

Learn More about the Four-Step Program
Subscribe and Access ‘How Outcome-based Customer Success Works’
Contact Us to arrange an Outcomes Workshop or Execution Planning
Download outcome workshop brochure

Outcome Leaders Club

This is a club for people around the world who

  • Believe vendors should make customer outcomes their central focus
  • Are leading or interested in leading an outcome program in their company (that’s where the name of the club comes from – the members will be the Outcome Leaders)
  • Want to benefit from other people’s experience and knowledge
  • Ideally, are willing to contribute to the club
Join Now

Our Founder

OUTCOME FOCUSED

COMPANIES

BOOKS

The Outcome Generation provides the foundation for Outcome-based Customer Success.

Learn more
BUY AUDIOBOOK
LISTEN TO SAMPLE

The Outcome Generation provides the foundation for Outcome-based Customer Success.

Learn more
BUY EBOOK
BUY BOOK
DOWNLOAD EXCERPT

How to use outcomes to drive the internal operations of a business.

Learn more
BUY EBOOK
BUY BOOK
DOWNLOAD EXCERPT

BEND GROWTH

For planning new products and services, we use the BEND Growth framework. You’ll develop lots of new ideas, including ways of disrupting your market. You’ll then prioritize the ideas and develop a practical action plan.

Learn More

+61 1300-859791

 pjh@outcomeleaders.com


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