Helping Technology Vendors Create Passionate Customers
You Create Passionate Customers When You Help Them Achieve a Business Outcome They Care About
We Help You Develop an Outcome Program.
What we do
We provide a framework, education, workshops and consulting. We’ll take you through a four-step program to develop an outcome program tailored to your business.
An outcome program will help you
PROTECT AND GROW REVENUE, PARTICULARLY RECURRING REVENUE
DIFFERENTIATE – LOOK DIFFERENT AND BETTER THAN YOUR COMPETITION
GENERATE NEW SOURCES OF REVENUE
How We Help You
We Provide a Four-Step Program
Step 2 – Learn How Outcome-based Customer Success Works
Subscribe to the online tuition. Have key people watch the videos, do the exercises, use the calculator.
Subscription price USD490 per annum.
Step 3 – Develop an Outcome Plan for Your Business
Attend a two-day Outcome Workshop (Private or Public). You’ll develop a tailored plan for implementing outcomes in your business.
Step 4 – Plan and Run Your Pilot
The Outcome Workshop has given you a tailored model. We recommend you run a pilot. In this step you’ll plan the preparation and launch of your pilot.
We provide ad-hoc consulting if you want assistance in this step. You may not need our help.
How to Engage
- STEP 1 – Why Outcomes?
Have key people do the Free online tuition. Two short videos and a self-assessment exercise.
Objective – gain interest in exploring Outcome-based Customer Success.
- STEP 2 – How Outcome-based Customer Success Works
Subscribe to the online tuition. Have key people watch the videos, do the exercises, use the calculator.
Objective – educate on the concepts of Outcome-based Customer Success.
Subscription price USD490 per company per annum which includes membership of Outcome Leaders Club.
- STEP 3 – Outcomes Workshop
We’ll provide more detailed education then take you through a two-day workshop.
Objective – you’ll see how Outcome-based Customer Success would be applied in your business.
Price – USD6900.
- STEP 4 – Execution Planning
We’ll facilitate a planning process.
Objective – build a plan for the staged rollout of a program.
Outcome Leaders Club
This club is for executives implementing, or wanting to implement, Outcome-based Customer Success. Membership includes –
- Access to the online tuition ‘How Outcome-based Customer Success Works’
- An initial 50-minute consult with Outcome Leaders founder Paul Henderson
- Membership of a community of executives facing the same challenges as you
We’ll tackle topics such as
- How do I convince fellow executives and staff to adopt an outcomes approach?
- How do I implement Outcome-based Customer Success?
- How do I overcome the challenges along the way?
This is a learning group. Everyone should both draw from and contribute to the community.
And, together, we’ll help each person be an Outcome Leader for their business.
Our Founder
OUTCOME FOCUSED
COMPANIES
BOOKS
The Outcome Generation provides the foundation for Outcome-based Customer Success.
The Outcome Generation provides the foundation for Outcome-based Customer Success.
How to use outcomes to drive the internal operations of a business.
BEND GROWTH
For planning new products and services, we use the BEND Growth framework. You’ll develop lots of new ideas, including ways of disrupting your market. You’ll then prioritize the ideas and develop a practical action plan.
+61 1300-859791
pjh@outcomeleaders.com
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