Home - Outcome Leaders
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What we do

We help technology vendors create passionate customers
by enabling the customers’ business outcomes.

By doing this, we help you

PROTECT AND GROW REVENUE, PARTICULARLY RECURRING REVENUE

DIFFERENTIATE – LOOK DIFFERENT AND BETTER THAN YOUR COMPETITION

GENERATE NEW SOURCES OF REVENUE

How we do it

We provide a combination of online tuition, exercises and calculators and face-to-face consulting and facilitation. You’ll build a tailored Outcome-based Customer Success program for your business

We Help You Through Four Steps

How to Engage

  •  - STEP 1 – Why Outcomes?

    Have key people do the Free online tuition. Two short videos and a self-assessment exercise.

    Objective – gain interest in exploring Outcome-based Customer Success.

  •  - STEP 2 – How Outcome-based Customer Success Works

    Subscribe to the online tuition. Have key people watch the videos, do the exercises, use the calculator.

    Objective – educate on the concepts of Outcome-based Customer Success.

    Subscription price USD490 per company per annum which includes membership of Outcome Leaders Club.

  •  - STEP 3 – Outcomes Workshop

    We’ll provide more detailed education then take you through a two-day workshop.

    Objective – you’ll see how Outcome-based Customer Success would be applied in your business.

    Price – USD6900.

  •  - STEP 4 – Execution Planning

    We’ll facilitate a planning process.

    Objective – build a plan for the staged rollout of a program.

Learn More about the Four-Step Program
Subscribe and Access ‘How Outcome-based Customer Success Works’
Contact Us to arrange an Outcomes Workshop or Execution Planning
Download outcome workshop brochure

Outcome Leaders Club

This club is for executives implementing, or wanting to implement, Outcome-based Customer Success. Membership includes –

  • Access to the online tuition ‘How Outcome-based Customer Success Works’
  • An initial 50-minute consult with Outcome Leaders founder Paul Henderson
  • Membership of a community of executives facing the same challenges as you

We’ll tackle topics such as

  • How do I convince fellow executives and staff to adopt an outcomes approach?
  • How do I implement Outcome-based Customer Success?
  • How do I overcome the challenges along the way?

This is a learning group. Everyone should both draw from and contribute to the community.

And, together, we’ll help each person be an Outcome Leader for their business.

Join Now

Our Founder

OUTCOME FOCUSED

COMPANIES

BOOKS

The Outcome Generation provides the foundation for Outcome-based Customer Success.

Learn more
BUY AUDIOBOOK
LISTEN TO SAMPLE

The Outcome Generation provides the foundation for Outcome-based Customer Success.

Learn more
BUY EBOOK
BUY BOOK
DOWNLOAD EXCERPT

How to use outcomes to drive the internal operations of a business.

Learn more
BUY EBOOK
BUY BOOK
DOWNLOAD EXCERPT

BEND GROWTH

For planning new products and services, we use the BEND Growth framework. You’ll develop lots of new ideas, including ways of disrupting your market. You’ll then prioritize the ideas and develop a practical action plan.

Learn More

+61 1300-859791

 pjh@outcomeleaders.com


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