Enable business outcomes for your customers that create business income for you.
Customers buy technology products and services to achieve a business outcome…a new level of business performance. They may want to overcome a problem, or to improve on last year’s results or to implement a bold new strategy. There’s always an outcome.
At Outcome Leaders, we understand what it takes to enable business outcomes for customers. And we can help you turn customer outcomes into increased revenue. We provide a framework, education, workshops and consulting on Outcome-based Customer Success for technology companies.
Our founder, Paul Henderson, has over 20 years’ experience working in the technology sector. With over five years’ experience leading Outcome Programs and one a half years’ research in writing The Outcome Generation, Paul understands what works and what doesn’t for outcomes.
Outcome Leaders is more than just a consulting company. We aspire to unlock the potential of your organisation and make Outcome-based Customer Success the key to stronger customer engagement, better financial performance and better outcomes for your customers and you.
BENEFITS OF OUTCOME-BASED CUSTOMER SUCCESS
Increased Customer Retention
Increased Revenue from Customers
Increased New Business Revenue
Alignment of All Departments
Engaged Customer Executives
Joint Customer Engagement
Improved Employee Experience
Innovative Product Roadmap
OUTCOME-BASED CUSTOMER SUCCESS
Outcome-based Customer Success
Customers buy from you to achieve a business outcome. If they achieve the business outcome, they’ll buy more from you. If they don’t achieve the business outcome, they’ll buy from someone else.
You need to be crystal clear about the outcome you help customers achieve. And do everything possible to help them achieve that outcome.
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OR TAILOR A PROGRAM TO SUIT YOUR NEEDS
WORKING WITH OUTCOME LEADERS
LATEST NEWS
Achieving Trust
For customers to trust us, they must believe we will act well. But where does that belief come from? Here are some thoughts – Truth – the customer [...]
2 Minutes on Outcomes – Video 7 – Executive Engagement
#CS #outcomeleaders #outcomes #customercentric #CSM #incomefromoutcomes
Outcome Leaders Club
This is a club for people around the world who
- Believe vendors should make customer outcomes their central focus
- Are leading or interested in leading an outcome program in their company (that’s where the name of the club comes from – the members will be the Outcome Leaders)
- Want to benefit from other people’s experience and knowledge
- Ideally, are willing to contribute to the club
+61 1300-859791
pjh@outcomeleaders.com
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