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Helping Technology Vendors Create Passionate Customers

You Create Passionate Customers When You Help Them Achieve a Business Outcome They Care About

We Help You Develop an Outcome Program.

What we do

We provide a framework, education, workshops and consulting. We’ll take you through a four-step program to develop an outcome program tailored to your business.

An outcome program will help you

PROTECT AND GROW REVENUE, PARTICULARLY RECURRING REVENUE

DIFFERENTIATE – LOOK DIFFERENT AND BETTER THAN YOUR COMPETITION

GENERATE NEW SOURCES OF REVENUE

How We Help You

We Provide a Four-Step Program

Step 1 –Understand the Benefits of an Outcome Approach

Help key people understand why they should adopt an outcome approach

Watch two short videos

Click Here to Watch Video 1
Click Here to Watch Video 2


Step 2 – Learn How Outcome-based Customer Success Works

Subscribe to the online tuition. Have key people watch the videos, do the exercises, use the calculator.

Subscription price USD490 per annum.

Step 3 – Develop an Outcome Plan for Your Business

Attend a two-day Outcome Workshop (Private or Public). You’ll develop a tailored plan for implementing outcomes in your business.

Step 4 – Plan and Run Your Pilot

The Outcome Workshop has given you a tailored model. We recommend you run a pilot. In this step you’ll plan the preparation and launch of your pilot.

We provide ad-hoc consulting if you want assistance in this step. You may not need our help.

How to Engage

  •  - STEP 1 – Why Outcomes?

    Have key people do the Free online tuition. Two short videos and a self-assessment exercise.

    Objective – gain interest in exploring Outcome-based Customer Success.

  •  - STEP 2 – How Outcome-based Customer Success Works

    Subscribe to the online tuition. Have key people watch the videos, do the exercises, use the calculator.

    Objective – educate on the concepts of Outcome-based Customer Success.

    Subscription price USD490 per company per annum which includes membership of Outcome Leaders Club.

  •  - STEP 3 – Outcomes Workshop

    We’ll provide more detailed education then take you through a two-day workshop.

    Objective – you’ll see how Outcome-based Customer Success would be applied in your business.

    Price – USD6900.

  •  - STEP 4 – Execution Planning

    We’ll facilitate a planning process.

    Objective – build a plan for the staged rollout of a program.

Learn More about the Four-Step Program
Subscribe and Access ‘How Outcome-based Customer Success Works’
Contact Us to arrange an Outcomes Workshop or Execution Planning
Download outcome workshop brochure

Outcome Leaders Club

This club is for executives implementing, or wanting to implement, Outcome-based Customer Success. Membership includes –

  • Access to the online tuition ‘How Outcome-based Customer Success Works’
  • An initial 50-minute consult with Outcome Leaders founder Paul Henderson
  • Membership of a community of executives facing the same challenges as you

We’ll tackle topics such as

  • How do I convince fellow executives and staff to adopt an outcomes approach?
  • How do I implement Outcome-based Customer Success?
  • How do I overcome the challenges along the way?

This is a learning group. Everyone should both draw from and contribute to the community.

And, together, we’ll help each person be an Outcome Leader for their business.

Join Now

Our Founder

OUTCOME FOCUSED

COMPANIES

BOOKS

The Outcome Generation provides the foundation for Outcome-based Customer Success.

Learn more
BUY AUDIOBOOK
LISTEN TO SAMPLE

The Outcome Generation provides the foundation for Outcome-based Customer Success.

Learn more
BUY EBOOK
BUY BOOK
DOWNLOAD EXCERPT

How to use outcomes to drive the internal operations of a business.

Learn more
BUY EBOOK
BUY BOOK
DOWNLOAD EXCERPT

BEND GROWTH

For planning new products and services, we use the BEND Growth framework. You’ll develop lots of new ideas, including ways of disrupting your market. You’ll then prioritize the ideas and develop a practical action plan.

Learn More

+61 1300-859791

 pjh@outcomeleaders.com


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