2 Minutes on Outcomes – Video – 9 – Loyalty/Stickiness
#CS #outcomeleaders #outcomes #customercentric #CSM #incomefromoutcomes
2 Minutes on Outcomes – Video 8 – Beating the Competition
#CS #outcomeleaders #outcomes #customercentric #CSM #incomefromoutcomes
No Business Initiative, No Deal
When customers make submissions to buy technology, it’s positioned as a business initiative. If the submission focuses on a technology purchase with little or no context, it won’t [...]
Achieving Trust
For customers to trust us, they must believe we will act well. But where does that belief come from? Here are some thoughts – Truth – the customer [...]