Articles - Outcome Leaders

2 Minutes on Outcomes – Video 12 – New Products and Services

Paul J Henderson2021-12-06T11:38:07+00:00June 9th, 2021|Articles|

#CS #outcomeleaders #outcomes #customercentric #CSM #incomefromoutcomes

2 Minutes on Outcomes – Video 11 – Employee Experience

Paul J Henderson2021-12-06T11:39:32+00:00May 31st, 2021|Articles|

#CS #outcomeleaders #outcomes #customercentric #CSM #incomefromoutcomes

Creating a Strong Sense of Purpose
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Creating a Strong Sense of Purpose

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Creating a Strong Sense of Purpose

Paul J Henderson2021-09-14T06:02:28+00:00May 27th, 2021|Articles|

Developing, marketing, selling, implementing and supporting technology products is a good thing. Customers get benefits. And maybe value. Vendor case studies showcase customers who have said positive things. [...]

2 Minutes on Outcomes – Video – 10 – Joint Engagement

Paul J Henderson2021-09-14T06:31:58+00:00May 25th, 2021|Articles|

#CS #outcomeleaders #outcomes #customercentric #CSM #incomefromoutcomes

TOD – An Account Plan sets out what the vendor will do to the customer. A Success Plan sets out what the vendor will do with the customer.
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TOD – An Account Plan sets out what the vendor will do to the customer. A Success Plan sets out what the vendor will do with the customer.

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TOD – An Account Plan sets out what the vendor will do to the customer. A Success Plan sets out what the vendor will do with the customer.

Jori Chen2021-05-27T05:45:53+00:00May 23rd, 2021|Articles|

How a New Accountability Drives Revenue Growth
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How a New Accountability Drives Revenue Growth

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How a New Accountability Drives Revenue Growth

Jori Chen2021-05-27T05:46:54+00:00May 21st, 2021|Articles|

The word accountability creates shudders for business leaders. Because accountability suggests another word – liability. If something goes wrong, who is liable? Who pays? As a result, legal [...]