Get to the Contest with Customer Success
Get to the Contest If your customers are successful, there's a great chance you'll be successful. But are you clear about what your customers consider success to be? How do [...]
How To Measure Your Customers’ Journey To Success
How To Measure Your Customers’ Journey To Success Too many businesses don’t know if they have an effective customer engagement process. Their primary feedback comes from financial results - [...]
What Doctors Know About True Customer Success
WHAT DOCTORS KNOW ABOUT TRUE CUSTOMER SUCCESS It’s time for technology vendors to move beyond solving problems. Lots of technology vendors teach their sales people [...]
How to Achieve Resilience through an Outcome Focus
How to Achieve Resilience through an Outcome Focus Strategic Resilience Remember Daily Planners? 30 years ago, managers and executives all had one. Leather-bound folders, they [...]
Why IT Vendors Focus on Success Outcomes
Why IT Vendors Focus on Success Outcomes What’s a Success Outcome? A success outcome is a business result top management of a customer would [...]
What Customers Really Want When They Invest in IT – Success Outcome
What Customers Really Want When They Invest in IT Whenever someone buys a product or service, they have an outcome to achieve. Think about anything people spend money [...]