Lifecycle Approach – Step 4

This series of workshops will take the plan you've developed for your Outcome Program and turn it into reality - Facilitated Workshops, 6 days in total.

You'll identify any changes in processes, systems, people skills, partners and supporting elements (policies, reporting etc) needed to run your Outcome Pilot, then develop a plan for addressing any gaps- Facilitated Workshop, 1 day in total.

You'll learn how to develop bundles of products, services, tools, guides, methodologies to help your customers achieve each Contributing Outcome - Facilitated Workshop, 1 day in total.

You'll establish the measures you and your customer will jointly use to track how well the Success Outcome and Contributing Outcomes are achieved and improved - Facilitated Workshop, half-day in total.

Establish a simple change management process using a template provided, including key messages, timing and nature of staff communication, measurement and tracking of results - Facilitated Workshop - 2 hours total

You'll learn how to explain your Outcome Program, develop a short message describing how you help customers, learn how to turn conversations into outcome conversations and a structure for customer meetings - Facilitated Workshop, half-day in total.

You'll learn how to use your Outcome Program to create expansion revenue (upsell and cross-sell) using a process called Escalating Engagement. You'll develop an approach for high-touch and tech-touch customers - Facilitated Workshop - 1 day in total.

You create reference accounts for your Outcome Program by delivering real and measurable business outcomes from each project. In this workshop, you'll review your current implementation methodology and adapt it to support your Outcome Program - Facilitated Workshop, half-day in total.

You'll learn how to use the Esaclating Engagement model to establish a repeating cycle of engagement with customers, driven by continuous improvement of the outcomes you enable - Facilitated Workshop, 2 hours in total.