Design Your Outcome Program
You’ll learn about and then design an Outcome Program tailored to your business.
We’ll help you select from the options in each of the four steps shown here.
Income from Outcomes
You’re interested in an Outcome Program. And you’d rather not re-invent the wheel. So, you’d like a framework and guidance to develop a program tailored to your business.
We’ll provide education on Outcome-based Customer Success. And then, through a series of workshops, help you design a program specific to your needs. You can choose the complete program, or choose modules that suit you.
Start by watching the free videos in Step 1 or contact us to discuss your program.
2 Learn the Fundamentals
Education Videos
Outcome Structure
Outcome Lifecycle
Applying Your Outcome Structure
Additional Planning – Outcome Lifecycle
3 Design Your Outcome Program
Facilitated Workshops
Define Your Outcome Structure (half-day)
Program Setup (half-day)
Scope, governance, leadership, project management
Program Preparation (half-day)
– Confirm fundamentals, personas, segment for pilot
Outcome Workshop (2 days)
– Design your Outcome Program
4 Prepare for and
Launch the Pilot Facilitated Workshops and Training
Execution Capability
Outcome Bundles
Outcome Measures
Change Management
Outcome Conversations
Revenue Creation
(Detailed Plan)
Outcome-based Services Projects
Continuous Improvement Cycle