Design Your Outcome Program

You’ll learn about and then design an Outcome Program tailored to your business.

We’ll help you select from the options in each of the four steps shown here.

Income from Outcomes

You’re interested in an Outcome Program. And you’d rather not re-invent the wheel. So, you’d like a framework and guidance to develop a program tailored to your business.

We’ll provide education on Outcome-based Customer Success. And then, through a series of workshops, help you design a program specific to your needs. You can choose the complete program, or choose modules that suit you.

Start by watching the free videos in Step 1 or contact us to discuss your program.

1 Understand the Benefits
Free videos

Introduction

Success Outcomes

Benefits

Watch the Free Videos

2 Learn the Fundamentals
Education Videos

Outcome Structure

Outcome Lifecycle

Applying Your Outcome Structure

Additional Planning – Outcome Lifecycle

3 Design Your Outcome Program
Facilitated Workshops

Define Your Outcome Structure (half-day)

Program Setup (half-day)
Scope, governance, leadership, project management

Program Preparation (half-day)
– Confirm fundamentals, personas, segment for pilot

Outcome Workshop (2 days)
– Design your Outcome Program

Contact Us to Discuss Your Program

4 Prepare for and
Launch the Pilot
Facilitated Workshops and Training

Execution Capability

Outcome Bundles

Outcome Measures

Change Management

Outcome Conversations

Revenue Creation
(Detailed Plan)

Outcome-based Services Projects

Continuous Improvement Cycle