Paul is an authority on outcomes and customer success programs for technology vendors.
Significant technology vendors now focus on outcomes when engaging with customers. They include SAP, Salesforce, Mulesoft, ServiceNow, Adobe, New Relic and many more. Paul offers insight into the emerging generation of technology vendors – the Outcome Generation. He explains why they’re making this shift. And he offers a practical framework for implementing an outcome-based approach.
Paul spent over five years designing and implementing customer success programs across the Asia Pacific region. He did so as the Asia Pacific head of an enterprise software (ERP) company with over 200 staff in nine countries supporting 800 customers.
He’s written two books –
The Chief Capability Officer – Delivering the Capability to Execute
The Outcome Generation – How A New Generation of Technology Vendors Thrive Through True Customer Success.
And he’s used the principles of Outcome-based Customer Success to win million-dollar cloud deals across the region.