Small-Medium Technology Companies
You’ll learn about and then design an Outcome Program tailored to your business.
We’ll help you select from the options in each of the four steps shown here.
Income from Outcomes
You face tough competitors. How do you retain and grow your existing customers and gain new customers? How do you drive the growth you want?
We’ll show you how to use Outcome-based Customer Success to do just that – minimise churn and increase revenue from existing customers while increasing the number of new customers. We’ll also show you how an Outcome Program aligns your internal departments around a common purpose.
Start by watching the free videos in Step 1 or contact us to discuss your program.
2 Learn the Fundamentals
Education Videos
Outcome Structure
Outcome Lifecycle
Applying Your Outcome Structure
Additional Planning – Outcome Lifecycle
3 Design Your Outcome Program
Facilitated Workshops
Define Your Outcome Structure (half-day)
Program Setup (half-day)
Scope, governance, leadership, project management
Program Preparation (half-day)
– Confirm fundamentals, personas, segment for pilot
Outcome Workshop (2 days)
– Design your Outcome Program
4 Prepare for and
Launch the Pilot Facilitated Workshops and Training
Execution Capability
Outcome Bundles
Outcome Measures
Change Management
Outcome Conversations
Revenue Creation
(Detailed Plan)
Outcome-based Services Projects
Continuous Improvement Cycle