Step 1
Step 1 – Understand the Benefits of An Outcome Approach
A quick introduction to Outcome-based Customer Success and its benefits.
Step 2
Step 2 – Learn the Fundamentals of Outcome-based Customer Success
Video-based tuition. You'll learn about Outcome Structures (the business outcomes you enable for your customers), Outcome-based Customer Lifecycles (how you and your customers will work together to enable outcomes) and how to apply both concepts.
What You Enable for Your Customers
What You Enable for Your Customers – The Core Thing Your Business Does
A facilitated workshop. You'll develop your Outcome Structure - the outcomes you enable for your customers. It begins with being crystal clear about the core outcome you enable for your customers - your Success Outcome. You'll then identify the smaller outcomes required for this core outcome to be enabled - Contributing Outcomes. This simple structure will be the foundation of your Outcome Program. Half-day program, usually broken into 2-3 sessions.