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What we do

We help technology vendors create passionate customers
by enabling the customers’ business outcomes.

By doing this, we help you

PROTECT AND GROW REVENUE, PARTICULARLY RECURRING REVENUE

LEARN MORE ABOUT THE DEEP ENGAGEMENT FRAMEWORK

DIFFERENTIATE – LOOK DIFFERENT AND BETTER THAN YOUR COMPETITION

LEARN MORE ABOUT BEND GROWTH

GENERATE NEW SOURCES OF REVENUE

LEARN MORE ABOUT BEND GROWTH

How we do it

We provide a combination of online tuition, exercises and calculators and face-to-face consulting and facilitation. You’ll build a tailored Outcome-based Customer Success program for your busine

We Help You Through Four Steps

How to Engage

  •  - STEP 1 – Why Outcomes?

    Have key people do the Free online tuition. Two short videos and a self-assessment exercise.

    Objective – gain interest in exploring Outcome-based Customer Success.

  •  - STEP 2 – How Outcome-based Customer Success Works

    Subscribe to the online tuition. Have key people watch the videos, do the exercises, use the calculator.

    Objective – educate on the concepts of Outcome-based Customer Success.

    Subscription price USD490 per company per annum which includes membership of Outcome Leaders Club.

  •  - STEP 3 – Outcomes Workshop

    We’ll provide more detailed education then take you through a two-day workshop.

    Objective – you’ll see how Outcome-based Customer Success would be applied in your business.

    Price – USD6900.

  •  - STEP 4 – Execution Planning

    We’ll facilitate a planning process.

    Objective – build a plan for the staged rollout of a program.

Learn More

Outcome Leaders Club

This club is for executives implementing, or wanting to implement, Outcome-based Customer Success. Membership includes –

  • Access to the online tuition ‘How Outcome-based Customer Success Works’
  • An initial 50-minute consult with Outcome Leaders founder Paul Henderson
  • Membership of a community of executives facing the same challenges as you

We’ll tackle topics such as

  • How do I convince fellow executives and staff to adopt an outcomes approach?
  • How do I implement Outcome-based Customer Success?
  • How do I overcome the challenges along the way?

This is a learning group. Everyone should both draw from and contribute to the community.

And, together, we’ll help each person be an Outcome Leader for their business.

Join Now

Not sure if a customer success program is right for you?

  • We’ll conduct a customer success study for your business.
  • We’ll provide education, then take you through the first steps of the planning process.
  • At the end, you’ll have everything you need to decide if a true customer success program is right for you.
DOWNLOAD THE BROCHURE

The Outcome Generation provides the foundation for Outcome-based Customer Success.

Learn more
BUY EBOOK
BUY BOOK
DOWNLOAD EXCERPT

THE

OUTCOME

GENERATION

How to use outcomes to drive the internal operations of a business.

Learn more
BUY EBOOK
BUY BOOK
DOWNLOAD EXCERPT

BEND GROWTH

For planning new products and services, we use the BEND Growth framework. You’ll develop lots of new ideas, including ways of disrupting your market. You’ll then prioritize the ideas and develop a practical action plan.

Learn More

Download – No Contact Details Required

Generation 3 Customer Success Brochure

DOWNLOAD BROCHURE

Introduction to Generation 3 Customer Success

DOWNLOAD WHITE PAPER

DEEP Engagement – The Framework for Generation3 Customer Success

DOWNLOAD WHITE PAPER

Generation 3 Growth Planning

DOWNLOAD WHITE PAPER

Selling New Business Using Generation 3 Customer Success.

DOWNLOAD WHITE PAPER

DEEP ENGAGEMENT

DEEP engagement starts with being crystal clear about business results your customers regard as success. We help you thrive by enabling that success.

DOWNLOAD A WHITEPAPER ON DEEP ENGAGEMENT

+61 1300-859791

 pjh@outcomeleaders.com

facebook.com/outcomeleaders

linkedin.com/outcomeleaders

youtube.com/outcomeleaders


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