We help technology vendors create passionate customers
by enabling the customers’ business outcomes.

By doing this, we help you

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This club is for executives implementing, or wanting to implement, Outcome-based Customer Success. Membership includes –

• Access to the online tuition ‘How Outcome-based Customer Success Works’
• An initial 50-minute consult with Outcome Leaders founder Paul Henderson
• Membership of a community of executives facing the same challenges as you

We’ll tackle topics such as

• How do I convince fellow executives and staff to adopt an outcomes approach?
• How do I implement Outcome-based Customer Success?
• How do I overcome the challenges along the way?

This is a learning group. Everyone should both draw from and contribute to the community.

And, together, we’ll help each person be an Outcome Leader for their business.

For planning new products and services, we use the BEND Growth framework. You’ll develop lots of new ideas, including ways of disrupting your market. You’ll then prioritize the ideas and develop a practical action plan.

DEEP engagement starts with being crystal clear about business results your customers regard as success. We help you thrive by enabling that success.