Half Day Workshop - Outcome Leaders
Half Day Workshop2019-10-17T07:13:36+00:00

Attend a Half-day
Outcome Workshop

We help technology vendors create passionate
customers by enabling the customers’ business


* Don't see a workshop that suits you. Contact us to discuss running one in your area.

Contact Us

New York Workshop hosted by Catalyst


Australia: A$249 per person
UK: £129 per person
USA: US$189 per person


Provide insight into the benefits of, and a framework for, Outcome-based Customer Success.


  • The Outcome Generation – Why major vendors have adopted outcomes
  • Who Should Lead on Outcomes? – Which department should take the lead and why
  • The Benefits of Outcome-based Customer Success – Why you should make outcomes central to customer engagement
  • Success Outcomes – the bigger outcome your customers really care about. And your business’ central mission.
  • A Framework for Outcome-based Customer Success – DEEP Engagement provides an end-to-end approach for engaging customers.
  • Outcomes at Every Step of the Ideal Customer Lifecycle – We’ll show you how to drive an ideal customer lifecycle through outcomes
  • Engagement with Different Customer Segments – you engage differently with each segment of your customers. We’ll show how a common frame of reference can simplify this challenge.
  • Increasing Revenue Without ‘Selling’ – methods to retain true customer success as your central focus and increase revenue at the same time.
  • Outcome Bundles – a simplified way of offering outcomes to customers
  • Special Techniques for High-touch Customers – an outcome approach opens the possibility of new engagement techniques for our biggest customers
  • Next Steps – how to move forward


You can download the brochure for the Half-day Workshop.


Before founding Outcome Leaders, Paul Henderson led the Asia Pacific region for a mid-sized enterprise software company. He had 200 people across nine countries supporting 800 enterprise customers
He then left the software company, spent one and a half years researching and writing, and published his second book; The Outcome Generation: How a New Generation of Technology Vendors Thrives through True Customer Success.
Paul’s practical experience and his research for the book underpin the Outcome-based Customer Success program.


Our business name is Outcome Leaders. But, we’re not the Outcome Leaders. That will be your role. We’ll help you lead your organization to Outcome-based Customer Success. We give you the framework and methodology. But the program will be yours.

We won’t be the heroes or heroines of this story.

That will be you.


New York Workshop hosted by Catalyst