Feedback on the Half-day Outcome Workshop
Vice President EMEA Customer Success Servicesat SAP
Great #BusinessOutcomes workshop this morning with Paul Henderson& some great #CustomerSuccess professionals. Read his book several months ago, have spoken a number of times since b¬ut finally we get to meet F2F. Worth the wait!
Customer Success Manager, Pluralsight
Great workshop with Paul!
Vice President of Customer Success at BetterCloud
Today I had the honor and privilege of partnering with Paul Henderson, author of The Outcome Generation, and Kevin Chiu and Edward Chiu, co-founders of Catalyst Software to host New York’s first Outcomes focused leadership workshop. We spent the afternoon learning how to transform our businesses to focus on #customeroutcomes and build a success framework around our customer’s goals.
Co-Founder and COO at Catalyst
Great event, amazing company, and a top notch workshop instructor. We did the easy part!! Can’t wait for the next one
Vice President Client Success at Updater
Paul – I really appreciated your views on outcomes and the training course. Having people take a specific view and hold to that view gives us all perspective. It’s up to the CS leader to determine how best to use that information and make it their own. I look forward to reading your book as well.
Louise Razzagone, CAPP
Customer Experience Manager at Map My Customers
Thanks for a really insightful event! Excited to implement Paul Henderson’s advice and share with the team.
Director, Customer Success at Alpha
Paul, insightful session that each of us can take and start thinking or solidify our approach to an outcomes-based strategy to better serve our customers. Thanks a million.
CCO at Fetcher
Quick thanks to Paul Henderson for a great workshop on success outcomes earlier this week. It’s led to some great conversations internally already, and would definitively recommend it!
VP CS at CB4
What an incredible afternoon spent learning how to transform our business to focus on customer outcomes. Excited to get to work on frameworks to support CB4 customers!
AVP of Customer Success at Docusign
@Paul Henderson did a great job sharing his focus on outcomes and how to leverage the model throughout the sales cycle and into the full customer cycle. Well worth the time to attend.
Customer Success Executive at BetterCloud
Paul Henderson, I truly can’t thank you enough for the amazing workshop and for developing this framework that seems so incredibly logical but still manages to uplevel my skills and abilities.
VP of Customer Success at HyperScience
Attended an awesome workshop yesterday led by Paul Henderson, author of The Outcomes Generation.
Enhance Your Career Now
You owe it to your customers to have more influence in your own company. And to get promoted. You’re the champion of what’s important to customers. They need you to influence your company to adopt the right approaches.
To achieve more influence and get promoted, two things will make a difference. A great strategy and an impact on revenue and profit.This half-day workshop, based on the book; The Outcome Generation, provides both. You’ll get a framework for developing a clear strategy. And we’ll show you how to increase revenue without being ‘salesy’.
You owe it your customers (and yourself) to be there. Click on your city now to register.
Attend a Half-day Workshop
New York Workshop hosted by Catalyst
Australia: A$249 per person
UK: £129 per person
USA: US$189 per person
- The Outcome Generation – Why major vendors have adopted outcomes
- Who Should Lead on Outcomes? – Which department should take the lead and why
- The Benefits of Outcome-based Customer Success – Why you should make outcomes central to customer engagement
- Success Outcomes – the bigger outcome your customers really care about. And your business’ central mission.
- A Framework for Outcome-based Customer Success – DEEP Engagement provides an end-to-end approach for engaging customers.
- Outcomes at Every Step of the Ideal Customer Lifecycle – We’ll show you how to drive an ideal customer lifecycle through outcomes
- Engagement with Different Customer Segments – you engage differently with each segment of your customers. We’ll show how a common frame of reference can simplify this challenge.
- Increasing Revenue Without ‘Selling’ – methods to retain true customer success as your central focus and increase revenue at the same time.
- Outcome Bundles – a simplified way of offering outcomes to customers
- Special Techniques for High-touch Customers – an outcome approach opens the possibility of new engagement techniques for our biggest customers
- Next Steps – how to move forward
You can download the brochure for the Half-day Workshop.
Before founding Outcome Leaders, Paul Henderson led the Asia Pacific region for a mid-sized enterprise software company. He had 200 people across nine countries supporting 800 enterprise customers
He then left the software company, spent one and a half years researching and writing, and published his second book; The Outcome Generation: How a New Generation of Technology Vendors Thrives through True Customer Success.
Paul’s practical experience and his research for the book underpin the Outcome-based Customer Success program.
Our business name is Outcome Leaders. But, we’re not the Outcome Leaders. That will be your role. We’ll help you lead your organization to Outcome-based Customer Success. We give you the framework and methodology. But the program will be yours.
We won’t be the heroes or heroines of this story.
That will be you.
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