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Execution Capability

Customer Journey
Outcome Cycle
Develop Develop Evaluate Execute Prosper
Engagement Cycle
Execution Capability
Processes
Systems
People Skills
Partners
Supporting elements
Capacity
Guidance for Rating

Processes

1 - Our current processes map closely to how we would execute this step. Some adaptation may be needed, but minor changes only (<10% changed)
2 - Our current processes are similar to how we would execute this step, which could be achieved with small changes (<25% changed)
3 - Our current processes would need to be changed, but we could use a lot of the current process (<60% changed).
4 - Our current processes would need a major overhaul (>60% changed)

Systems

1 - Our current IT Systems support how we would execute this step. Some adaptation may be needed, but minor changes only (<10% changed)
2 - Our current IT systems are a good fit for how we would execute this step, with only small changes (<25% changed)
3 - Our current IT systems would need to be changed, but we could use a lot of the current systems (<60% changed).
4 - Our current IT systems would need a major overhaul (>60% changed)

People Skills

1 - Our current staff have the skills to execute this step. Some training may be needed, but minor changes only (<10% change in the skills of the current staff)
2 - Our current staff have most of the skills needed to execute this step. Training will be needed. (<25% change in the skills of the current staff)
3 - Our current staff have some of the skills needed, with stronger training required (<60% change in the skills of the current staff)
4 - Our current staff would struggle to execute this step (>60% change in the skills of the current staff)

Partners

1 - Our current partners have the skills to execute this step. Some training may be needed, but minor changes only (<10% change in the skills of the current partners)
2 - Our current partners have most of the skills needed to execute this step. Training will be needed. (<25% change in the skills of the current partners)
3 - Our current partners have some of the skills needed, with stronger training required (<60% change in the skills of the current partners)
4 - Our current partners would struggle to execute this step (>60% change in the skills of the current partners)

Supporting elements

1. We have documented almost all of the tools, guidance or methodologies we want to provide the customer on supporting elements (<10% additional work required)
2. We have documented most of the tools, guidance or methodologies and know how to document most of the rest (<25% additional work required)
3. We have documented some of the tools, guidance or methodologies and know how to document some of the rest (<60% additional work required)
4. We require a substantial effort to document the tools, guidance or methodologies we want to provide the customer on supporting elements (>60% additional work required)

Capacity

1 - We can implement this step of the customer lifecycle with current resource levels (staff and partners)
2 - We need to make a small addition to resource levels for this step, but this should not prove to be difficult
3 - additional resources will be required for this step. Adjustments to budgets may be needed
4 - Significant additional resources are required for this step
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