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TOD – Focus all staff on a core outcome you enable for customers and you’ll create an outcome culture.
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TOD – Focus all staff on a core outcome you enable for customers and you’ll create an outcome culture.

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TOD – Focus all staff on a core outcome you enable for customers and you’ll create an outcome culture.

TOD – Focus all staff on a core outcome you enable for customers and you’ll create an outcome culture.Jori Chen2021-10-25T02:09:59+00:00

Trust
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Trust

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Trust

We all use the term, and we all [...]

TrustPaul J Henderson2021-09-14T06:04:18+00:00

Outcome Playbooks
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Outcome Playbooks

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Outcome Playbooks

If you want to create a business outcome [...]

Outcome PlaybooksPaul J Henderson2021-09-14T06:10:10+00:00

TOD – Enabling measurable business outcomes creates a strong link between the work your staff do and the customers’ success. And that creates a stronger sense of purpose.
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TOD – Enabling measurable business outcomes creates a strong link between the work your staff do and the customers’ success. And that creates a stronger sense of purpose.

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TOD – Enabling measurable business outcomes creates a strong link between the work your staff do and the customers’ success. And that creates a stronger sense of purpose.

TOD – Enabling measurable business outcomes creates a strong link between the work your staff do and the customers’ success. And that creates a stronger sense of purpose.Paul J Henderson2021-09-14T08:18:32+00:00

TOD – Clarity about the one outcome each person enables in their job gives purpose and focus.
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TOD – Clarity about the one outcome each person enables in their job gives purpose and focus.

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TOD – Clarity about the one outcome each person enables in their job gives purpose and focus.

TOD – Clarity about the one outcome each person enables in their job gives purpose and focus.Paul J Henderson2021-09-14T06:08:02+00:00

‘What We Do’ Statements
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‘What We Do’ Statements

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‘What We Do’ Statements

Your staff will benefit from a single statement [...]

‘What We Do’ StatementsPaul J Henderson2021-09-14T08:03:45+00:00

TOD – One simple, common focus will create alignment internally. A core customer outcome will provide that focus.
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TOD – One simple, common focus will create alignment internally. A core customer outcome will provide that focus.

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TOD – One simple, common focus will create alignment internally. A core customer outcome will provide that focus.

TOD – One simple, common focus will create alignment internally. A core customer outcome will provide that focus.Paul J Henderson2021-09-14T08:05:17+00:00

TOD – Strategies unravel as each department’s plan drifts apart from the other departments’ plans.
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TOD – Strategies unravel as each department’s plan drifts apart from the other departments’ plans.

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TOD – Strategies unravel as each department’s plan drifts apart from the other departments’ plans.

TOD – Strategies unravel as each department’s plan drifts apart from the other departments’ plans.Paul J Henderson2021-09-14T06:19:06+00:00

Digital Transformation…to What?
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Digital Transformation…to What?

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Digital Transformation…to What?

Some observers treat digital transformation as an end [...]

Digital Transformation…to What?Paul J Henderson2021-09-14T06:21:20+00:00

TOD – Are your staff clear about the type of innovation you would welcome? Do you have an innovation policy?
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TOD – Are your staff clear about the type of innovation you would welcome? Do you have an innovation policy?

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TOD – Are your staff clear about the type of innovation you would welcome? Do you have an innovation policy?

TOD – Are your staff clear about the type of innovation you would welcome? Do you have an innovation policy?Paul J Henderson2021-09-14T06:25:33+00:00